Shipping Methods
Local mailing CTT shipping & For International shipping Customers will pay shipping for destination and the package will have a tracking number provided
Orders carried out within the European Union are free of any customs duty. Where orders are shipped to countries outside the EU, or to another country within the EU with special customs regulations or taxes the recipient may be subject to import taxes at the time upon the order reaching its country destination. Blue Island Creations does not control these charges, and has no control over the order from the moment it is received by the customs authorities in the country of destination. The customer should contact their local customs office for more information to avoid any misunderstandings see what and how much you are going to pay (if any) upon arrival of your parcel to your country. Where customs clearance procedures are required, there may be a delay. This is not factored into the estimated shipping time. When an order is retained by the customs authorities and it is assigned a customs duty, it is no longer possible to reverse the process. Charges levied must be paid by the customer or the authorities retain the order. Therefore, and as Blue Island Beads has no way of getting the order returned therefore order amount will not be refunded.
We will always provide you with the tracking number for your order.
Easy Returns & Exchanges
We accept returns on all items purchased from us. You may return/exchange your order up to 30 days from the day you received it. We offer 2 return options (PLEASE NOTE: option 2 is not available for orders shipped outside of the Portugal.)
1. You may choose to receive a refund in your original form of payment within 30 days of receipt of your order. Please note: items purchased from our Sample Sale & Clearance category are not eligible for refund. Shipping charges for goods returned for a refund are the customer's responsibility. We strongly recommend using shipping methods that provide a tracking number and insurance, as we are not responsible for lost packages.
2. You may choose a store credit for the purchase price of the item(s). Store credit can be applied towards any purchase made on our website: http://www.blueislandcreations.com
3. You can exchange any item purchased on www.blueislandcreations.com within 30 calendar days of receipt of your order. To simplify merchandise exchange process, please place a new order for a new item(s) if that is what you would like, then Please email with the new order number at email Blueislandcreations@gmail.com to get a return / exchange authorization. The reasoning for placing new order is simple. Our products are not mass-produced. In fact, we offer only handmade, limited production items and our stock is always limited. If you send back the item you want to exchange before placing new order for a new item(s), there is no guarantee we will have what you want at the time when your return/exchange merchandise arrives at our warehouse. Therefore, placing a new order assures "100% real time" availability. When you email customer service, please state your new order number so we can file a return as exchange /why you are returning the item and send any info related to the tracking of the item you are returning. As soon as we receive your return, full refund will be issued to the original form of payment within 24 hours. We cannot accept a return of any item with any indication that it has been used. All returned items must be in the brand new, unused condition. "New and unused" means that there are no scratches or marks on the item & there are no signs of wear on the product. We will not accept merchandise with the smell of tobacco or perfume. The refund process will start only after receipt of the products. When your item reaches us, we will notify you by email and we will initiate the procedure as soon as possible. Please bear in mind however, that it can take up to 15 working days to process your refund depending on your bank or payment provider.
***We reserve the right to refuse return of any merchandise that does not meet our return requirements, and in such event, the items will be shipped back to your address, at your expense. By requesting our Return Merchandise authorization and/or shipping a return in violation of our "return policy" you hereby agree to accept our shipment of the returned item back to you and to the payment of all shipping costs to and from our "returns warehouse". If you have a question or problem, please contact us prior to placing your order or immediately after its receipt. We will do everything possible to accommodate you and to resolve any open issues. Your satisfaction is our prime concern! We are striving to ensure that the item colors shown on this website are as close to the real colors as possible. However, the exact item colors may vary depending on a number of different factors (time of day, method of lighting and your computer monitor’s settings).